From the phones local menu interface, press menu settings advanced default password. If you download combined sip images, it is easier to rename it as there is only one file. Weve noticed that rcs competitor, 8x8 provides support for the polycom realpresence trio 8800. Polycom realpresence trio 8800 ip conference phone. Depending on the size of the conference room you may need the extenders to catch all of the discussion in the room however it does provide a much clearer sound quality for those listening and speaking. First add the mac address of your polycom ip device to the account and assign it to an employee.
To see which version of the firmware your device is using, press menu status 2. Polycom trio hardware the following figure displays the hardware features on the polycom trio 8500 and polycom trio 8800 systems. It will just take a little time, some elbow grease and some hardware. Provisioning polycom sip phones jeff schertzs blog. Does anyone have any guides or success stories setting up a realpresence trio 8800 on 3cx. This is the recommended method of configuring polycom phones. Download and install filezilla, open source ftp software, in a system that is in the same network as that of the polycom phones and the asterisk server. The polycom soundstation ip 6000 improves the user experience with its 12foot microphone pickup combined with automatic gain control. Uc software matrix for vvx phones polycom support center. This comparison chart compares the different features and functions in the polycom realpresence series of products.
Polycom hardware solution portfolio polycom video solutions realpresence room solutions polycom realpresence medialign and packaged solutions prepackaged solutions that feature the latest in highperformance room video conferencing and are customizable to accommodate the needs of the meeting spaceall in a single sku. All versions except the latest one are available on polycoms site under the sip download matrix. Browse to the polycom voice support website to locate the software package for a specific family of devices or go to to the polycom ucssip software matrix website and download the desired release package. Polycom uc software release matrix for soundpoint ip and soundstation ip phones.
But when trying to update the firmware for a few phones there is a. How to find out the bootrom version of your polycom phone menu 2, 1, 1 to find out the current firmware version running on your polycom phone. When you boot up or reboot the phone, the updater automatically updates, downloads, and installs new software versions or configuration files as needed, based on the server or phone settings. Polycom pushtotalk ptt polycom messages button direct dial to voice mailbox. How to find the ip address of your polycom phone menu, 2, 2, 1 to find out the ip address of your polycom phone. For more information on these products, please contact us today on 0844 824 6664 polycom realpresence matrix. If you require further assistance please call our team on 0844 842 6664. Be aware that different firmware revisions may have different web interface formats. You may even add up to two optional expansion microphones for larger rooms. Make sure the latest bootrom is in the tftp servers polycom user home, and that g or g. Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Version 4 and later of the firmware can update from the devices configuration web page. In the event you encounter a polycom soundpoint phone that is on polycom software revision 4.
Polycom was cofounded in 1990 by brian l hinman and jeffrey rodman. Setting up boot server for polycom phones tech geeks. While trying to upgrade the bootrom on the soundstation ip 7000, i was unable to find the bootrom 4. Weve been asking our ringcentral rep for months about this and he has gone radio silent on us. Similar in sound quality and easeofuse to the polycom soundpoint ip 500 and soundpoint ip 600, the soundpoint ip 300 offers users an entrylevel high quality choice for their communication needs. Durr explained that, generally speaking, the polycom realpresence group series software runs only on the realpresence group series hardware, which is built upon specialized digital signal processors, purposebuilt microprocessors with architecture optimized for the operational needs of video and audio encoding and decoding. After your matrix voice is setup, visit ecosystem overview for information about the three programming environments available to you in the matrix platform. Combined download should be used where phones may be running pre4. This article describes the process of updating the polycom hardware.
The table lists each numbered feature shown in this figure. Physically possible to configure in resources, but polycom adjusts and moves all skipped places up on phone screen. To illustrate this process navigate to the settings basic ring type. Now there are various resources out there that document this, polycom specific documents and others on the internet, but. Polycom ships phones with a working software version that suits most users and partners. Press the menu button or house icon on your polycom phone. Obtain software and configuration files from polycom. Polycom has just released new sip firmware version 3.
A simple thing, in theory, that would impress my users is to assign custom ring tones to my polycom phones spip 450s and 650s. Our renewal is in less than 90 days and we are considering moving away from rc because they just cant get a modern phone in their product line. Ef2241 automatic mic matrix mixer with phone hybrid and power amp. I am still trying to figure out how the file are transfer at. Polycom soundpoint custom ring tones wave files 3cx. Ef2241 automatic micmatrix mixer with phone hybrid and power amp. The polycom soundpoint ip 300 is a twoline desktop ip telephone that delivers remarkable value. It also employs technology that resists interference from. You must also select dhcp menu, and change the boot server type to static. Split download file is recommended, but requires that all phones are running bootrom 4. For some of you this will be a repetitive read, if you have done this before, but for those just starting out in the industry, or just wanting to learn some new information on voip, then this is for you. This would render the phones unusable and some may need to be restarted manually to trigger the download of the software again. Latest polycom uc software release polycom support. Vvx expansion modules enable you to handle large call.
Software release matrix for polycom vvx, soundstructure, obi edition phones. Release date, version, release notes, vvx 150, vvx 250, vvx 350, vvx 450. This guide has been tested with firmware version 3. Polycom uc software support center polycom support. Soundpoint ip series, soundstation ip series, soundpoint ip 301, soundpoint ip 320, soundpoint ip 330, soundpoint ip 430, soundpoint ip 501. Software release matrix for polycom vvx, soundstructure. Use the following matrix to quickly view the differences in the polycom soundstation conference phone range. In 2014, it was the largest pureplay collaboration company in its industry.
The polycom trio 8800 is hd voiceenabled, a technology that. Hello, my ip 7000 phone is currently running bootrom 4. Polycom uc software support center polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones and soundstructure. The polycom trio 8800 is an advanced ip conference phone designed for small to mediumsized rooms. Download the exact configuration file from polycom that is required for setting up the boot server by selecting the correct phone. Todays discussion will be on polycom and how to upload the latest firmware. Even firmware updates went through quickly compared to the past polycom conference phones. Polycom devices running firmware version 3 and lower must connect to a server to update. Working with polycom uc software polycom phones come installed with updater software that resides in the flash memory of the phone. Then reboot the phone and press the setup key during the boot countdown. Find answers to polycom ringer volume is too low from the expert community at experts exchange.
The vendor assured us it would work but i cannot find a single article on how to do it and ive bought 2 of these for quite a lot of money. There are two ways to reset your phone, either through the menu system, or via a multiple key combination. The below text were the steps i tried to take but was not successful in finding the material. Vvx 1500, combined download should be used where phones may be running pre4. Polycom expands realpresence with new hardware and software. Polycom realpresence trio 8800 ringcentral support community. Polycom updater for soundstation ip 6000 and 7000 phones 5. Polycom realpresence trio 8800 3cx software based voip. Polycom soundpoint 300 ip phone setup and configuration. How to determine polycom ip address, firmware version. Note that the newly qualified lync software release of 4.
Polycom vvx alternate ringtone bundle unofficial sample. Menu system press the menu key and select settings advanced password pin. Otherwise, only do whats indicated in the video, except when entering the ip. Polycom ringer volume is too low solutions experts exchange. Disadvantage is that files have to download more content since it is only one. From the polycom support site download the polycom uc software 4.